Transit times between the UK and the EU have improved, however we are aware that some countries are taking a long time to process parcels at customs. Each country has their own process, and we provide as much information as we can when sending shipments, however they may require extra information as many countries are still streamlining their processes. If they do need extra information, they will contact you directly, so please ensure your contact details are correct when placing your order. Once we have shipped an order we’re unable to make any changes or ask for the parcel to be returned to us.
If the tracking shows your parcel is with customs we recommend contacting them directly to see if there is any information that they need- we can only see the information on the tracking and are unable to provide any more updates or advise how long it will take, this is solely down to the customs department in each country.
Please understand this is completely out of our control, and if you have a limited time frame in which you need an order please note we cannot guarantee international delivery within a specific time frame.
This will be deducted at checkout. VAT is then payable to the courier prior to delivery in addition to any duties or handling fees that may be applied. We have no control over these charges. For more information please contact your local customs office.
Failure to pay these will result in your order being returned to us. If this happens we will not be able to refund any shipping fees or extra charges incurred to return the package.
We are aware of some restrictions; however, we recommend you check your government’s website prior to placing an order with us to ensure you comply with the laws of your country.
Portugal - It is allowed for private individuals to import low quantities (perceived as for own use)
Spain - Cosmetic products are prohibited for import.
Italy - max 2 pcs for 2 kinds of products. If the shipment does not fulfil these requirements it will be left to the Customs Authorities complete discretion to decide either to return or abandon the shipment.
Greece - Consignee must obtain import approval from the National Drug Administration before clearance. Furthermore, every individual can import up to 3 pcs per shipment only, always accompanied by a statement from consignee that the cosmetics are for personal use and only, if the package contains more than 3 it will be returned to origin
Failure to abide by your country’s regulations will result in your order being returned to us. If this happens, we will not be able to refund any shipping fees or extra charges incurred to return the package.
Information correct at the time this was published (5th August 2021), subject to change.